Return Policy Page

Returns and Refund Policy for Solar Market Uganda 1. Introduction Solar Market Uganda is a multi-vendor platform connecting customers with various reputable solar product vendors across Uganda. We aim to ensure customer satisfaction with every purchase. This policy outlines the returns and refunds process that applies to all transactions on our platform. 2. General Return Conditions Time Frame: Returns must be initiated within 14 days from the receipt date. Product Condition: Products must be returned in their original condition, unused, and with all accessories, manuals, and original packaging. Proof of Purchase: A valid receipt or proof of purchase from our platform is required for all returns. 3. Non-returnable Items Custom-made or personalized items. Items that have been installed or used. Sale or discount purchases, unless defective. 4. Vendor-Specific Policies While this policy provides a platform-wide guideline, individual vendors may have specific return and refund policies that could differ slightly due to the nature of their products. Customers are advised to review the vendor-specific policy on the product page before making a purchase. 5. Return Process Contact the vendor directly through our platform to request a return. If you encounter any issues, our customer service team is available to assist. Provide a reason for the return and any relevant documentation. Follow the vendor-specific return instructions provided. Our platform will facilitate communication and ensure a smooth return process. 6. Refunds Refund Method: Refunds will be processed using the original payment method. Processing Time: Allow up to 14 days from the receipt of the returned item for the vendor to process your refund. Deductions: A restocking fee may apply if the product is not returned in its original condition. 7. Exchanges For defective or damaged products, exchanges are subject to vendor-specific policies. Please contact the vendor directly to request an exchange. 8. Shipping Costs Return shipping costs will be the customer’s responsibility, unless the return is due to a vendor’s error (e.g., defective product or incorrect item). 9. Platform Assistance For assistance with any step of your return or refund, please contact Solar Market Uganda at: Email: [email protected] Phone:+256753911911 10. Policy Updates This policy is subject to change to better serve the needs of our customers and vendors. We encourage users to review it periodically. Changes will be communicated through our platform.